Our Commitment to Your Privacy
Port Melbourne Physiotherapist is committed to handling personal information about you, including health information, in accordance with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles.
What Information We Collect
We collect and hold the following personal information:
- Your name, address, date of birth, email and contact details
- Information about your symptoms, relevant medical history, diagnosis and treatment
- Details about other health professionals involved in your care
- Government identifiers such as Medicare or DVA numbers
- Test results, specialist reports and treatment records
- Appointment and billing details
- Health fund details
How We Collect Information
We collect personal information:
- Directly from you during consultations, over the phone, or via registration forms
- From a person responsible for you
- From other healthcare professionals involved in your care, where permitted by law
Why We Collect Information
We collect and use your information primarily to provide physiotherapy services and communicate with you and others involved in your care. We also use it for billing, health fund arrangements, quality assurance and practice management.
Information Sharing
We may disclose your information to:
- Other healthcare professionals involved in your treatment
- Health insurance providers for billing purposes
- Legal authorities when required by law
- Third parties with your consent
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Make a privacy complaint
To exercise these rights, contact us in writing. We will respond within 30 days.
Security
We take reasonable steps to protect your information from unauthorized access, modification or disclosure through secure storage systems and password protections.
Overseas Disclosure
We do not propose to disclose your information overseas unless we first seek your consent or are required by law.